Clint Oram will discuss how social media is changing the way sales people interact with their customers, Clint will also go over best practices companies need to consider to ensure a successful implementation of their CRM solution.Clint Oram is one of three co-founders of SugarCRM who co-led the original design and development of the Sugar application. Over the past five years, he has helped plan and deliver the product, services and community strategies at SugarCRM.
Martin Schneider will discuss what Social CRM Means to Your BusinessMartin Schneider is Director of Marketing at SugarCRM. In his role, Martin handles competitive intelligence, marketing positioning and analyst relations. Prior to joining SugarCRM, Martin held the position of senior analyst with technology industry research firm the 451 Group, headquartered in NYC.
Mike Vetter will discuss integrating CRM with the rest of your business, improving efficiency, and building a customer-focused organization.Mike Vetter is the founder & CEO at DataSync. In addition to managing operations, he raised $1.5 million in 2009 to drive marketing and product growth. DataSync Suite facilitates seemless integration of SugarCRM with Zimbra 6.0 and other email servers.
08.45 Registration
09.15 Introduction to SugarCRM & the Open Cloud
09.45 SugarCRM 6.0 - Sugar’s Social CRM Solution
10.45 Break – Networking Opportunity
11.00 What Social CRM Means to Your Business
11.50 DataSync Suite: Integrating CRM into your entire organisation
12.40 CTI integration with Asterisk and Avaya
13.15 Light Lunch: Stay and meet the Provident team