Clint Oram, SugarCRM's CTO & Co-founder, will discuss Social Business and Social CRM. He will be framing Social CRM in the business context and discuss it's essential characteristics.Clint was one of the original architects and developers of the Sugar application and has focused on helping build out the product, company, partners and community in a variety of executive roles.
Ed Byrne will discuss Managing and Monitoring the CloudEd Byrne is founder of Digital Mines, and internet infrastructure provider. Digital Mines has developed a simple and intuitive service which will enable customers to deploy, configure and manage a cloud computing environment.
09.00 Registration
09.30 Introduction & Welcome
10.00 Social Business and Social CRM
10.45 Break – Networking Opportunity
11.15 Customer Success Story
11.45 Managing & Monitoring the Cloud
12.15 Open Panel Discussion with Q & A
13.00 Light Lunch: Stay and meet the Provident team
14.00 SugarCRM 6.3 Demo & workshop sessions